Software Solutions Support

Accelerate issue resolution and prevent outages with ICS consolidated Onsite and Remote Software Support

Software support services are essentially technical support/break-fit services that are delivered for specific software products. From basic utility assistance, problem determination & resolution to remote troubleshooting and installation/capacity assistance, ICS software professionals act as your single point of contact 24*7 to handle all your software support needs. These services can be delivered to you as pay-as-you-go, long-term support contracts or incident-based support customization can be done, to suit your business requirement.

Our vast product expertise to resolve complex software related problems will keep your business protected from any kind of software associated sluggishness enabling you to focus on your main business objectives. Complete range of services includes installation of product updates, migration to new software’s, proactive and reactive on site services, further, the custom application, infrastructure software support and remote troubleshooting capabilities. Each of these services may be delivered through online communication or service-desk support.

Software Management

OSS/BSS, NMS, Billing Software, Radius/LDAP, DNS, DHCP, Remote management Software, Monitoring tools, Services desk.

Database Management

Database Architecture, Design and development, Database migration, Oracle RAC, DR solution, Backup and recovery.

Testing Services

Software testing, Application migration and porting, Performance optimization

Support Services

New Software releases, Software updates, Maintenance ipdates, Installation support, Technical support by phone and email, Server and Network Management

Four categories of Software Maintenance Plan:

Corrective maintenance for repair.
Adaptive maintenance for adapting new software according to changing environs i.e. O/S or hardware update.
Perfective maintenance for customized client’s business requirement.
Preventive maintenance for enhanced support and maintenance.

ICS Advantage

Dedicated team of software engineers
ICS software maintenance methodologies
Reduce operating costs and increase efficiency related to software problems
Reduce operational downtime
Improve availability
Optimized testing and follow up

Get in touch

Having someone with a deep and broad understanding of technology on your side can make the difference between your business thriving and simply surviving.