Network Field Operations

Centrally Managed and Continual Field Support services for your business

We understand that with the ever-changing consumer needs, the organizations are confronted with multiple challenges that require round-the-clock support services.

To uphold the constantly working network services and customer service operations at optimal cost, ICS offers operational synergies, which can be provided to you either through remote infrastructure or on field support. With our field team experts and partners across various geographies, ICS has become an established expert in maintaining large and complex deployment or roll-out projects across multiple locations. We can provide a complete range of skills including servers, platform, storage, switches/routers, server technicians, software and hardware engineers, desktop engineers, communication experts and service delivery guardians and much more.

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OFFERINGS
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Project Management

Hands and feet Support, On-field site survey and feasibility, Spare parts management, Repair and replacement management, Periodic audits, Regular health check-ups, Large scare deployment

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Installation / Commissioning

Equipment Installation, Equipment Integration, Equipment Commissioning, On-Site Cirtical Event Support, On field support for system software upgrade, Patch upgrade, IMAC services, Disposal services.

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Logistics

Custom Service Spares Logistics, Field technician logistics, Network expansion activities, Migration, Commissioning and decommissioning of nodes at sites, Customer reported faults, Troubleshooting and resolution, Field Scheduling & Dispatch Management

With our context – specific approach to field services, our resources are perfectly suited to perform a variety of engagements, including point of sale deployments, equipment roll outs, national break/fix coverage, hardware/software upgrade and troubleshooting.

ICS Advantage

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Third-party Vendor Management (One call, Any vendor)

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Field service and service desk - back to back SLA's

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Expertise in coordinating and delivery national roll out projects

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Vendor-independent hardware support services for your complete IT fleet

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National hardware and spare parts storage and provisioning

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National hardware and spare parts storage and provisioning

Get in touch

Having someone with a deep and broad understanding of technology on your side can make the difference between your business thriving and simply surviving.