Multi-Vendor Technical Support

Trust ICS to be your comprehensive ICT Maintenance and Technical Support

We offer a comprehensive solution that helps our customers consolidate incongruent and sub-standard support services into one manageable contract with a single point of contact.

ICS offers customizable services to help simplify the complexity of managing maintenance and support for multi-vendor.

ICS maintained portfolio includes support for OEM platforms including Cisco, Dell, Juniper, EMC, Hitachi, HP, IBM, NetApp and Oracle. With our enhanced analytics, global infrastructure and years of experience, we maintain the service level agreements that help us to gain a combined response to any kind of technical challenges faced by our customers across the globe.

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OFFERING
Our current offerings covers annual maintenance contracts, field engineer, logistics, remote tech support for all of them:
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End User Device Support

Desktops, Laptops, VC devices, IP phones, Printers, Scanners etc.

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Network and Security Support

Firewall, Routers, Switches, Load Balancers, Software Modernization & Optimization and other Wireless Technologies.

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Platform and Storage Support

Entry to high level services for Storages, Servers, Database Management and Monitoring Support.

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Application, Security Strategy, Risk and Compliance

CIA assessment, SLA’s, Application risk management, Access reviews, System development life cycle management

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Identity and Access Management

Access management platform, Identity administration platform, 247/management and proactive monitoring, incident management, monthly reports and analysis

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Managed Security Services

Manage Firewall, IPS and VPN, DDos Migration, Anti-malware protection, Cloud security, Log collection, Data center protection, Security baseline (standard, patches, and configuration and compliance), Risk mitigation, SLA's service delivery

For any IT support, our client's call us at our customer support center, and we tailor our support service plans to meet our customer needs. Whether you need 7x24x365 support, help desk only, pro-active network monitoring, automated diagnostics and ticket-opening, spare management or a completely reactive system - or anything in between.

ICS Advantage

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Prime security integrator with increased profitability through early risk management
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Provides Unified Authentication Management, Authorization Management and Single sign-on, access control, etc.
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Allows simple setup procedures for new application security deployment.
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Security assurance

Follow legislative and standard requirement such as: PCI DSS, UK DPA and ISO 9001-2008

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Optimize controls related to people, processes, and technology
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Solid security processes with continual risk identification/mitigation

Get in touch

Having someone with a deep and broad understanding of technology on your side can make the difference between your business thriving and simply surviving.