About Us

Taking the difficult out of ICS solution

Developing best ecosystem for customers ICT environment has been our first motto. We have been successful in having the alliance with best IT service providers from the world. With these great partners, we have been able to deliver innovative solutions for competitive IT environment. Whether you are looking for Network-defined operation solutions, Cloud consulting, Virtualization, Data Centre management, Multi-vendor Technical support or last but not the least hardware and software maintenance service offerings. We with our alliance has always made sure you get the best customized timely solutions for any and every business need.

Our alliances include partners telecommunications companies, Network OEM’s, Managed service providers, Open-source communities, and much more. We are a part of a stimulating ecosystem and together, we combine our forces to unravel technology interactions, design innovative business models, follow go-to-market strategies, all in an effort to serve our customers better.

For more information on ICS strategic alliances, contact us at info@ics-in.com

Milestone:

ICS takes pride in flawlessly re-engineering ICT environment of reputed global enterprises. Hence, gained a substantial reputation over a decade in getting the job done exceptionally well!

Key Facts:

  • Incepted: 2008
  • Locations covered PAN India: 400+
  • Global: 20+ countries
  • Devices under management, for several India’s top tier organizations across the spectrum of business domains: 1 million+
  • Field Force and Resident Engineers: 2000+
  • OEM partnerships including Global Tie ups in Africa Asia Europe and America: 20+
  • Full service/A to Z solutions for various OEMs
  • Global/Local and bespoke service Delivery Model

WE MAKE INNOVATION HAPPEN FOR YOU

We strive to reconstitute the wheel in the ITC service industry through a culture of DID

Vision

To deliver with “DID” approach to our patrons. The ICS has been able to strive upon the pillars of DID which mean to “Dream”, “ICS” and “Deliver”. This approach has helped our global clientele to flourish their business.

Mission

  • Profitably cultivating ace services, innovation, quality, and commitment through our actions.
  • To be the pioneer in the ICT support services – We deliver to nurture our customers and stakeholders.
  • To be receptive to the patron’s need by devising customized viable solutions in time.
  • To recognize our customers, employees, and partners as our exclusive assets for steering success.
  • We build long-term value for our customers through our Dream, ICS, Delivery approach.

Our Core Values

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INNOVATION

We at ICS, encourage cognitive approach which is ingenious for developing, customizing and implementing technology services and solutions.

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CLIENT FOCUS

A decade in global IT service delivery gave us the confidence to make sustainable strategies and solutions to the complex multi-functional issues a patron has.

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PEOPLE

Nurturing our employees for a better career path ahead is what we strive for at ICS. An individual has the power to ICS and achieve great things and we support this philosophy by empowering them with a wide spectrum of training and personal development sessions for continuous learning and cutting-edge skill(s) development.

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DRIVE AND CONTROL CHANGE

We accept the IT challenges which provoke us to ICS each day. Therefore we have built a change-oriented environment at ICS by gathering national and international perspectives from top IT professionals and patrons we have with us. Also, we believe in sharing this knowledge - making it the foundation of our relationship with our key stakeholders.

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OPTIMISE EXCELLENCE

Our expert teams are constantly re-inventing. They are eager to optimize our client's resources and are researching to deliver efficient solutions to today's dynamic industry needs. This attitude is one of our core values which we abide by at ICS.

With a vigor in our approach, we aim to deliver practical and cost-effective IT & Telecom solutions & support. We celebrate our patron’s growth as our’s and feels immense pride in making our customer’s world leaders. With an eye towards detailed client’s requirements, we have been able to serve them with exact solutions for their business. We invest in building a collaborative approach to strengthen our relationship with every Parton. This gives us a satisfaction while resolving new IT challenges with agility.

Headquartered in New Delhi, Ind ICS is a UK affiliated-global provider for IT support service, delivering consistent quality standards across 20+ countries worldwide.

START

We started with the aim in mind

To lead the global market in providing Innovative IT solutions

ICS IS THE FASTEST GROWING IT SERVICE PROVIDER OF TODAY

With

150+ DELIGHTED CUSTOMERS

400+ LOCATIONS

5 CONTINENTS

ICS unbolt the opportunities of the IT industry for you which will empower your organization to outshine. By adopting a viable combination of new technologies, processes, and delivery models, we bring cost-effective solutions to you.

ICS envisioned to be a global aggregator of Enterprise IT services by harnessing synergies and economies of scale in whatever they deliver.

4Ds: Discover, Diagnose, Design, Deliver

Discovery: At ICS “meaningful discovery” would mean excellence in every action. Assimilating the requirements by completing the 360 degrees circle and even beyond is our first motto for delivering excellent results. The team carefully collects artifacts and consider client’s business priorities in mind. A rigorous process of discussions, meetings, brain storming happen involving the client at various levels before we freeze the exhaustive IT requirements. These requirements are carefully circulated and further discussed with the key stakeholders leading to result-driven actions.

Define: Our team has to envision the future before hand. To arrive at that right business forecast, the team put heads together for ideation. The step “Define” is based on the Discovery artifacts collection in deriving the real-life predictive solutions. This Define stage act as the base for the next step “Design”, as this will give shape to the conclusive sketch of the service model for the client.

Design: The team initiates by carefully screening client’s needs, modus-operandi, core values and envisioning dynamic business environment. For all this a continuing stream of insights, open discussions & workshops happen once again which swiftly conclude what a design CAN or CANNOT deliver in reality.

Delivery: With a “best solution” approach for our customers across a complex range of multi-OEM support services. While providing service delivery solutions across all domains, the team at ICS put in their best efforts to deliver customized solutions, by optimal resource utilization which ensures client success by ICS innovative solutions.

ICS brings solutions which are:
Cost effective, flexible, efficient, convenient and feasible

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COST SAVINGS
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FLEXIBILITY
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EFFICIENCY
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CONVENIENCE
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FEASIBILITY

Are you looking for an ICT partner that understands your business?

ICS is equipped to help you with today’s IT challenges so that you can focus on your Client’s and stakeholders. We have a big appetite for continuous improvement while delivering innovative process solutions. We do all this with lightning fast execution speed, maintaining quality and business solutions with are cost effective. We follow the 4D’s approach and bring together our people, passion, and technical expertise to determine that right solution for you.

Are you looking for an ITC partner that can deliver IT support solutions across the globe?

We at ICS are serving end-to-end design and implementation solution from over a decade to telecom and networking organizations in over 400+ locations worldwide.

Are you looking for a partner who can offer innovative solutions that match with the fast pace of technological advancement?

At ICS, we believe in change: As a matter of fact technology stack is changing at thundering fast pace and therefore change and up-gradation is the essence for survival. ICS will be your partner to serve you with a varied range of IT service solutions on a platter for you.

Are you looking for an ICT partner with technical expertise that can provide high-quality manpower across all telecommunication domains?

ICS will deliver you with highly skilled manpower which can be deployed globally remotely to cater to all your IT business requirements. We have 10+ years of operations expertise specializing in all domains: Hardware and software, Network, Enterprise, End user, Field support, Manpower Resourcing, Training and even more. We have over 2000+ team of professionals who range from CCNA to CCIE.

What will you do with your EOL/EOSL hardware and software support?

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Annual Maintenance
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Dedicated Helpdesk
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Single alignment of multiple delivery partners and OEMs
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SLA Compliance

PRINCIPLES WE FOLLOW AT ICS

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Clarity
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Commitment
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Transform into action
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Enabling
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Synergy
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Accountability

PRINCIPLES WE FOLLOW AT ICS

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Enhancing Human Resources

We could resolve the problem of lack of human resources within our organization by devising and implementing an innovative combination of tools, technology, and people - we can customize the same process for our every client too!

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Recognition And Reward

We work very closely with the HR team to identify and implement a process through which our employees are constantly engaged, remain motivated, recognized and rewarded for their efforts too!

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Enhancing Human Resources

We could resolve the problem of lack of human resources within our organization by devising and implementing an innovative combination of tools, technology, and people - we can customize the same process for our every client too!

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Recognition And Reward

We work very closely with the HR team to identify and implement a process through which our employees are constantly engaged, remain motivated, recognized and rewarded for their efforts too!

Developing best ecosystem for customers ICT environment has been our first motto. We have been successful in having the alliance with best IT service providers from the world. With these great partners, we have been able to deliver innovative solutions for competitive IT environment. Whether you are looking for Network-defined operation solutions, Cloud consulting, Virtualization, Data Centre management, Multi-vendor Technical support or last but not the least hardware and software maintenance service offerings. We with our alliance has always made sure you get the best customized timely solutions for any and every business need.

Our alliances include partners telecommunications companies, Network OEM’s, Managed service providers, Open-source communities, and much more. We are a part of a stimulating ecosystem and together, we combine our forces to unravel technology interactions, design innovative business models, follow go-to-market strategies, all in an effort to serve our customers better.

Alliances

Recognized and working with Top Fortune 500 companies

Our Support System

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CALL US

Leave your name and number and our team member will call you back.

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EMAIL SUPPORT

Need assistance with any of the ICS services? Please write to us and you will get a response from ICS Support within 48hours

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ONLINE TECH SUPPORT

Chat live! Let us know what assistance are you expecting from ICS. Our Tech support Personnel with get in touch with to you ASAP!

Corporate Responsibility is not just a name which one can fancy about, we have to make real efforts to be a responsible organization. Abiding by this principle we are nurturing values in our employees so that they can understand what being a socially responsible would mean. To make our employees “Good citizens” we have initiated the “Save Energy drive”. The entire project is lead by the employees itself where they are spreading awareness among the colleagues how they can switch off the lights and how the unused resources should be shut down. The moment is making its impact and employees from top to bottom are tuning their habits towards this change.

“Save Paper – Save Nature” we have another initiative where only the most needed stuff should be brought down to the paper, for everything else we are making use of the technology and gadgets. The voice recorders are encouraged during the client meetings to jot down the notes and vital information. We are using e-signatures for several purposes within ICS. A lot of our data is stored in the cloud and we don’t need paper for 80% of our activities today. We are making use of the white boards and presentations for internal growth charting and other communications are happening through emails.

As it is said that charity beings from home, we at ICS firmly believe that when our employees are able to perform with “Good practices” definitely they will outshine as “Good citizens” too! Gradually these initiatives are becoming the habits for every ICS and these good practices are spreading like the fragrance throughout our growing ICS family.

Practicing what we preach

Glimpses of Celebrations @ ICS: We do quarterly and yearly fun celebrations to keep the culture agile and to strengthen the “Good citizen phenomenon”. This can happen through sports and cultural festivals both. To ingrain those “Good practices”, and strengthening the ICS employee bonding as a family. A healthy human body is capable of serving society at large therefore these activities will encourage our employees to stay fit and healthy and to would support them in serving the community through the ICS platform.

As an example, Cricket tournament is held for all the cricket fanatics at our Headquarter location as a part of our “STAY FIT & STRONG” – for a healthy society.

Extended Family of ICS: We consider our global suppliers, employees, customers, partners and the communities we are serving as our extended family. Hence, it is our responsibility to stay honest and transparent towards each stakeholder associated with us. To bring this philosophy to practice we are working hard to follow the ethical principles and code of conduct, not only this we also ensure data privacy and security for each stakeholder. We are working towards a vision where we are trying to bring the change wherever it is possible for us to do. As small steps taken will lead to a big leap in the future.

ICS towards Environment, Health, and Safety: We are committed to reducing the environmental effect of our operations, by creating a workplace where our employees are safe, healthy and happy. Supported by our Environment, Health, and Safety (EHS) management system, we undertake a range of systematic activities to reduce the overall environmental impact of our daily activities.

  • Ensuring compliance with authorities governing laws and regulations
  • Saving energy and water
  • Reducing carbon footprints
  • Furnishing medical Insurance facilities

We conduct EHS audits at our sites, periodically, to assess compliance with our EHS management system and legal requirements.

This just the tip of the iceberg that we are actually performing at ICS under our CSR initiatives. As we believe “Let actions speak louder than words”.

At ICS, we have instituted a unique function in Human Resource Management, which provides a succinct framework to determine the Organization’s talent needs and initiate interventions to meet those needs. In our process to synchronize every employee to the vision of the organization, employees learn “how-to” in the world of ICS, ensuring that we are always setting the best practice standards. They are introduced to the history of the company, the present, and our vision moving forward. This help in fulfilling our purpose of existence and our employees purpose of working with us.

For us to stay at the forefront, our employee needs to be up to date with the latest technologies and tools, learn faster than the competition and realize our core values, principles and methodologies.

ICS aims to grow the exchange of technical and soft skill knowledge between teams, to develop cross functional skills by the means of Development and Engagement Framework.

Learning and Development

It is an integral part of organization’s overall strategy – asses learning and develop potential.

  • Psychometric assessments: These assessments are the tools that identify the gaps in skill and suggest a plan as to how we can improve them. In a broad sense, it has the capability to assess the personality, our motivations, values and interests.
  • 360 Feedback: This is a useful framework designed for gaining self-awareness, self-confidence and inspired to improve how people managers behave. There are well-defined tools to measure and analysis the 360 degree feedback, that helps in generating reports.
  • Survey: These surveys are done within the internal team as a part of the employee engagement framework, where we can get the feedbacks from employees of different aspects of business.

Diagnostics and Alignment

Diagnostics and Alignment

  • Competency Mapping: It is a process to identify key competencies to perform any job role, and then applying those competencies throughout different processes, that includes, job evaluation, recruitment etc. It helps employees in determining their strengths and making an informed decision about their career path.
  • Diversity and Inclusion: Our vision is to create an inclusive and diverse culture that fuels innovation and broaden horizons.
  • Visioning Sessions: They are organized workshop for groups, for everyone to share a same set of objectives, goals and values.

Recognition & Motivation

ICS’s recognition framework encompasses various programs used to reward and motivate associates for their achievement and build a productive, positive and innovative culture.

Some of the Programs are: Rewards and motivation scheme, Sales R&R, Technology and Appreciation Awards etc.

Our team has the technical know-how with which we could manage to provide flawless implementations to our clients while gaining a reputation for getting the job done with par excellence. Our clients say that we are one such partner who understands their business and immediately respond to their dynamic operational needs

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AWARDS

ICS is a leading provider of innovative ICT Infrastructure. This is our commitment that we will contribute distinctively, with industry expertise, have open involvement and ensure employee satisfaction. These values firmly consolidate to our foundation as a company, and we are humbled and honored to receive accolades for our these values.

ICS is known for building trust within its customers by bringing new and innovative solutions. In an era where technology is evolving each day trends, ICS has been able to foster customized ICT Infrastructure that precisely deliver the solution that our customers are looking for.

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RECOGNITION
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SERVICE DELIVERY APPRECIATION

Have the best in your team if you want to reach to moon!

One such amazing day we had when the top management and its team went of ICS went for the pre-placement talks at one of the most reputed college The Narsee Monjee in Mumbai. We are much excited to add budding faces to our team who are enthusiastic and passionate to make difference to the IT world with their creativity.

Indeed it makes you feel proud when world recognises your efforts.

One of the prestigious magazines “Data Quest” covered our story in their featured anniversary edition. Another feature to our ICS team which has never turned any stone upturned when it comes to performing with excellence in any of their forte.